F.A.Q.

To help you prepare for your tour, here’s our F.A.Q.

Where’s the start?

Departure from Vaiare marina. See itinerary.

A car pick-up is available on request, at your own expense.
The maximum one-way fare is $20, depending on your location.

What should I take?

Here’s a list of things to remember to make sure your tour runs smoothly:

  • A towel
  • Sunglasses
  • A cap
  • A wetsuit or lycra
  • Sunscreen (environmentally friendly)
  • Spare linen
  • A windbreaker or raincoat as the weather can be very changeable

Do you have snorkeling equipment?

Yes, we have adjustable fins, masks and snorkels on board.
However, we advise you to bring your own snorkeling equipment if you have it.

For whale tours:

  • Small pool fins or bodyboards are not permitted.
  • No face masks allowed.
Why?

When we breathe, we produce carbon dioxide. During any activity, your body needs more oxygen and you breathe faster and less deeply. If this happens in an enclosed space, such as with a full-face mask for snorkeling. You don’t exhale deeply enough to evacuate the used air. As a result, you start breathing stale air containing more carbon dioxide.

If you breathe used air full of CO2, it can lead to headaches, dizziness and loss of consciousness.

Will I get seasick?

You may get seasick during our tours, especially for the open-ocean whale watching tours and the island tour.

If you’ve ever experienced seasickness, we recommend that you consult your doctor or pharmacist for appropriate solutions.

What skills does a whale tour require?

Whale watching tours take place outside the lagoon in the open ocean, so you’ll need to know how to swim and be comfortable with flippers, mask and snorkel.

Offshore, the sea can be rough, despite appearances in the lagoon.

What are the refund policies?

  • For cancellations up to 72 hours before the excursion, we offer a 100% refund.
  • For cancellations within 72 hours, we do not offer refunds.

For private tours :

  • For cancellations up to 7 days before the tour, we offer a 100% refund.
  • For cancellations of less than 7 days, we do not offer refunds.

In the event of hazardous weather conditions, or other unforeseeable factors.
We will offer you either a new booking date or a 100% refund.